Legal
Privacy Policy
Last updated: 21 August 2026
1. What we collect
| Category | Examples |
|---|---|
| Account info | Name, email, password (hashed), country, native language, profile photo |
| Booking & payment metadata | Lesson bookings, amounts, timestamps, payment status, payment channel (card / M-Pesa / Whop) |
| Teacher info | Headline, bio, languages taught, hourly rate, payout destination (M-Pesa number or bank details) |
| Communications | In-app messages between learners and teachers, support requests, dispute descriptions |
| Technical data | IP address (used for basic rate-limiting/abuse prevention), browser type, device info |
We never see or store your full card number. Card payments are entered directly into our payment processor Paystack's secure checkout — TalkLingoo's servers only ever receive a payment confirmation, never the card details themselves.
2. How we use your information
- To create and secure your account, and let you sign in with Google if you choose to
- To process bookings and payments, hold funds in escrow, and release payouts to teachers
- To show teachers accurate information about who they're teaching, and vice versa
- To investigate disputes, cancellations, and refund requests fairly
- To detect fraud, abuse, and violations of our Terms of Service
- To send booking confirmations, payment receipts, and lesson reminders
3. Who we share it with
We share the minimum necessary data with the service providers that make TalkLingoo work:
- Supabase — hosts our database (accounts, bookings, payments)
- Paystack — processes card, bank, and USSD payments
- Safaricom (M-Pesa / Daraja) — processes M-Pesa mobile money payments
- Whop — processes an alternative checkout option (card, Apple Pay, Google Pay, crypto)
- Google — if you choose "Continue with Google" to sign in
- Cloudflare — hosts and serves the TalkLingoo application itself
We do not sell your personal information to advertisers or data brokers.
4. Cookies and local storage
TalkLingoo uses your browser's local storage to keep you signed in between visits and to remember display preferences (like your chosen language for the interface). We don't use third-party advertising trackers.
5. Data retention
We keep account and booking records for as long as your account is active, and for a reasonable period afterward as required for tax, accounting, and dispute-resolution purposes. Payment provider webhook logs are retained to guarantee that payments and refunds can never be double-processed.
6. Your rights
Depending on where you live, you may have the right to access, correct, export, or delete your personal information. You can update most of your profile directly in Settings. To request a full export or deletion of your account, email talklingoo@gmail.com — we'll respond within a reasonable timeframe, and may need to retain certain payment records where required by law even after account deletion.
7. Children's privacy
TalkLingoo is not directed at children under 18, and we don't knowingly collect information from them. If you believe a child has created an account, contact us and we'll remove it.
8. International transfers
TalkLingoo operates internationally, and your information may be processed in countries other than your own by the service providers listed in Section 3, each of which maintains its own security and compliance standards.
9. Changes to this policy
If we make a material change to how we handle your data, we'll update the "Last updated" date above and, where required by law, notify you directly.
10. Contact
Questions about this policy or your data? Email talklingoo@gmail.com.